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We’re here to lead the way for the next wave of disruptive FinTechs across the UK, Europe and the World, to turn those “no, that’s impossible” to “yes, anything is possible”.
On the search for.
At sync. money we are looking for a ‘super-hero’ Complaints Analyst. An incredible new team player to join our family and help us to make a real difference. Someone to bring positive energy and a smile to the workplace. Whilst we may be building a company and a brand, we’re also building bonds that can last a lifetime.
Other skills required as a Complaints Analyst include:
- English speaking, with multiple languages beneficial.
- Hardworking, willing to take responsibility but also a co-worker.
- Proactive, willing to get involved with the wider team and helping where possible.
- Being passionate about your job and taking the initiative on coming up with new ideas how we can improve our product, culture and company. You are part of the community but a user too!
- Willing to learn but also to coach others where possible.
- Understanding about the importance of our product, the customer experience to peoples everyday lives and the need to support them where appropriate.
We are looking for an Complaints Analyst with background in FinTech.
- To work as part of a highly motivated team and ensure that all complaints are handled with the highest standard of customer care.
- Maintain complaints database with correct and relevant information at all times.
- Manage own caseload, ensuring all complaints are handled within required deadlines and FCA requirements.
- Research root cause of complaints and use information to ensure consistency in processes and procedures.
- Work closely & liaise with our Partners to ensure all complaints are handled and resolved correctly.
- Report to the Customer Support Manager and Head of Compliance to file cases to the FCA and correspond to the FOS.
- Draft and finalise a response to the complainant using excellent writing & communication skills.
- Keep up-to-date with relevant rules and regulations and update policy and procedures accordingly.
SKILLS / EXPERIENCE:
- A minimum of 2yrs of experience as a Complaints Analyst in the banking, payments or e-Money industries.
- Experience dealing with difficult situations in a professional manner whilst being resilient and decisive, confident to make decisions.
- Strong communication skills both verbally and in writing.
- Experience in FOS case management; Preparing files for FOS submission and replying to FOS correspondence.
- Ability to understand and comply with documented processes, policies and procedures.
Will depend on the location, position and experience of the candidate.
Who we are.
sync. is a young and exciting FinTech company headquartered at Level39 in Canary Wharf in the Centre of London with a second hub in the Historical Centre of Malaga, Spain, right next to the Picasso Museum. Our driving ambition is to save people time and money. It’s what motivates us to come in to work every morning knowing that we could be making a real difference to people’s lives.
We combine the very best of features and services across the market, whilst also creating our own, to make a unique product that can be everything to everyone. We always say that great products are built by great teams. We’re very much on our way to building both but need more great people to achieve all of our lofty goals and ambitions. Are you that person? Scroll down to Apply now!
Why the , crossover, where old banking meets the new world of innovation, disruption and inclusion. We are sync. and you could be too.
What we do.
We are aiming to lead the way in Smart Open Banking. We allow users to instantly open a current GBP &/or EUR account in minutes and we provide them with the ability to open up to 30+ other currency accounts. Users are able to exchange currencies between their accounts at the best rates and transfer money worldwide and unbeatable rates. Learn more about our features here.
sync.’s USP is to allow users to synchronise all of their financial accounts (bank, credit, loan and mortgage accounts) in one app, as one experience by utilising our AISP snd PISP licenses. By being able to budget, manage and track all of their accounts and expenses in one place, offering our users unrivalled user experience as a money management platform and be their financial advisor.
This then translates into tailored recommendations on how to save time and money through our marketplace of products from numerous financial and retail service providers that we have deals with.
What we offer.
> Salary package that rewards you.
Hard-working, dedicated and talented people deserve to be rewarded and that’s why we offer you a salary and bonus package that will reward you for your contribution.
> Flexible hours for a flexible lifestyle.
We know flexibility is important in this day and age. We also know we can trust you to know when you’re at your best, which is why we encourage working smarter not harder.
> Satisfying and fulfilling.
Both of our offices are stocked with plenty of snacks and drinks for you to enjoy.
> A workplace for you.
> Discounts to cash in on.
Use our dedicated employee portal to save you time and money at some of your favourite retailers and restaurant.
Some other benefits.
> An office you can call home.
Use our beautiful office space to organise and run events planned by our team, for our team, for a fun filled evening. Feel free to get involved and organise some yourself!
> Opportunities to Grow.
We love when people join us and stay with us and that’s why we offer you amazing growth opportunities. You have the opportunities for promotions, internal transfers and even international transfers as we look to open up more offices worldwide.
If you want to build sync. in your country or in your city then tell us, push us and help us expand our technology and values to your home.
> Our products are for everyone, and so are our offices.
We value diversity on an individual level. We’re dedicated to creating an environment where people can share their own diverse backgrounds, experiences, perspectives & ideas.
sync. money is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Ready To Take The Leap?
This Role is for direct applications only and our HR Department will not be responding to any Recruitment Agencies that contact us.
Let’s make a difference.
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